FAQ Frequently Asked Questions
- What payment methods do you accept?
We accept major credit and debit cards. We do not accept any other forms of payment at this time. Payments must be made in full and will provide access to all material on the website.
- Is there a trial period?
There is no trial period with the academy; however, we provide complete Free Lessons and access to the Essential Learning Techniques page to provide an understanding of our teaching methods.
- How do I cancel my subscription?
For your convenience each subscription automatically renews prior to the last day of your current subscription plan. To cancel your subscription, simply go to your account and uncheck the auto renew button. We desire satisfied students and would appreciate your contacting us at email@example.com if there is some way we can assist you prior to electing to cancel your membership.
- Can I pay for membership using currency other than USD?
Yes, all currencies are accepted through our secure strip account. Foreign currencies will be converted to USD based on the current exchange rate at payment.
- How do I schedule a One-on-One Lesson with an Instructor?
Select the instructor of your choice to schedule a lesson. Each instructor has a calendar providing his or her available times. Simply select the desired time and follow the instructions. Payment will be required at the time of scheduling. You will receive an email with a lesson invitation to join your instructor at the scheduled time.
- Can I slow video playback speed down?
Yes, the Academy video player playback can be adjusted in increments from .10% to 2X speed by clicking the 1X button in the bottom right corner of the video player. To revert back to normal speed, just select the 1X in the pop up menu. See video tutorial on the Essential Techniques and Lessons Page for further instructions.
- How does video A/B looping work?
See video tutorial on the Essential Techniques and Lessons page for detailed instructions. The AB looping allows you to segment a section of the lesson for continuous play allowing continuing practice of difficult passages without having to put your instrument down. To access this feature, click on the AB button in the lower right corner of the video. To set a starting point of a segment simply select the (I) key on your fingerboard while the video is playing. To set the ending point select the (O) key on your keyboard. The segment can be adjusted by right clicking on either slider point and dragging to the left or right. To escape and return to normal play, select the AB button in the lower right corner.
- Can I both slow down videos and use AB looping at the same time?
Yes, you may use the playback speed control while using the AB looping function.
You are always welcome to contact the Jim Wood Online Acoustic Music Academy at firstname.lastname@example.org.
We appreciate all our members and visitors to our Academy. Hopefully, we have met your expectations in achieving our Mission – To help musicians to learn effectively and to develop skills and repertory built on a solid technical and theoretical foundation.
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Play on friends!
Jim Wood and Michael Smartt